Turn cancellations into customer insights.
Understand why customers leave with anonymous AI exit interviews. Save at-risk customers before they cancel. Zero SDK required.
User "j.doe@example.com" expressed price sensitivity. Applying context-aware save offer.
Integrates with your stack
"When I first opened Offboard, I instantly got the feeling this was the next generation of merchant retention."
How Offboard.tech works
Automate cancellation requests, negotiate with intelligent AI offers, and recover revenue automatically without slowing your team down.
Intercept the intent
Replace your standard cancel button URL with your unique Offboard Magic Link. When customers click to leave, they land on our platform.
AI negotiation
Our LLM agent chats with the customer in real-time to understand their concerns, gracefully adapting context to propose highly precise save offers.
Recover and analyze
Offers are instantly applied to their billing account. For those who do leave, structured feedback is pushed automatically to your product team.
Everything you need to reduce churn
Stop guessing why customers leave. Get actionable insights from every cancellation.
Anonymous AI Interviews
Customers share honest feedback through conversational AI interviews—no forms, no pressure.
AI-Powered Analysis
Automatically identify patterns and trends in customer feedback with AI. See top churn reasons, sentiment analysis, and abnormal churn alerts in real-time.
Privacy-First Design
No cookies, no trackers. Complete anonymity encourages honest feedback about why they're leaving.
Powerful Zapier Triggers
Automate your operations instantly with out-of-the-box triggers for completed exit interviews, weekly summary reports, and abnormal churn spike alerts.
Simple, transparent pricing
No rigid tiers. No hidden fees. Only pay for the insights and retention we successfully drive for your business.
per completed interview
14-Day Free Trial
Experience the full power of AI retention risk-free for two weeks. Cancel anytime.
Start your free trialEverything included:
The retention engine behind
thousands of companies.
Start understanding why customers leave in minutes. Turn cancellations into insights that drive retention.